Shipping Policy
TNP takes pleasure in providing speedy and effective service. Here’s what to expect from our dispatch team:
Orders in Delhi-NCR are sent within 6 to 12 hours.
Other Areas/States: Orders are dispatched within 12 to 24 hours.
Orders are processed the following working day, including holidays and Sundays.
Thank you for selecting TNP. We are dedicated to delivering your orders quickly and consistently.
Return and Refund Policy
We are committed to ensuring your satisfaction with every purchase. Here is our hassle-free return and refund process:
- Refund Processing: We process refunds within 7 working days after receiving the returned goods.
- Return Conditions: Returns are accepted only if the goods are unused and undamaged.
Please note that returns will not be accepted for items that have been used or damaged.
Thank you for shopping with us!
Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?
A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at info@tnponline.in or call us on +91-89293-07697 (10:30 am to 6:30 pm business days).
Once you raise the concern we will investigate for same you will get revert in 24-48 hrs. If we need we might raise the concern to brand or importer and in those situations, we need to wait for the revert from the same.
Once the investigation is over if we arrange a reverse pickup then below will be the process
Our courier partner will take 1-2 working days to pick up the product/item from you,
As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.
Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.
On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).
In case we receive a negative response the product would be sent back to you in the same condition.
Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
Q. What should I do when I receive courier damaged product/item?
A. We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at info@tnponline.in or you can contact us on +91-89293-07697 (10:30 am to 6:30 pm business days). It will help us to raise the concern with the respective courier partner.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.
Q: Is there a category specific policy for returns?
A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Fitness Equipment: There is no return policy for any product unless it is damaged in transit.
The following shall NOT be eligible for return or replacement:
- Damages due to misuse of the product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Some special rules for promotional offers may override. In case of any queries, please write to our customer care on info@tnponline.in or call us on +91-89293-07697 (10:30 am to 6:30 pm business days).