Shipping policy

Payments, Order Processing & Delivery

No Hidden Charges

There are no hidden charges when you purchase from TNP Online. The price displayed on the Final Checkout page is the exact amount payable by you.

Payment Methods Accepted

We accept the following payment options:

  • Credit Cards / Debit Cards

  • Internet Banking

  • E-Wallets

  • Cash on Delivery (COD)

Once your order is placed and payment authorization is received, we confirm receipt and begin processing your order.

Order Confirmation & Notifications

After placing an order, you will receive an order confirmation email from TNP Online containing:

  • A unique Order ID

  • Details of the item(s) purchased

  • Estimated dispatch or delivery timeline

You will receive additional email and SMS notifications once your order is shipped, along with the applicable tracking number(s).
Please ensure that emails from TNP Online are not marked as spam to receive uninterrupted updates.

Order Tracking

You can track your order status by logging into your account:

  1. Visit the My Account section

  2. Click on My Orders

  3. Select the relevant Order Number to view order status and shipping details

Online tracking generally becomes active within 24–48 business hours after dispatch.

Cash on Delivery (COD)

Products marked “Cash on Delivery Available” are eligible for COD.
Any applicable COD charges, if any, will be clearly shown on the final checkout page.

To place a COD order:

  1. Add items to your cart and proceed to checkout

  2. Select “Pay by Cash on Delivery”

  3. Enter the name and contact details of the recipient

Payment must be made in cash only to the courier partner at the time of delivery.

Payment Failure

If your payment fails but your account is debited, the amount is typically reversed by banks within 7 business days. The reversal timeline may vary by bank, and Health Labz is unable to expedite this process.

In case of payment failure, please retry after ensuring:

  • Correct payment and billing details

  • Stable internet connectivity

Shipping & Delivery Timeline

Delivery timelines may vary depending on location and shipping method:

  • Metro Cities (A-1 & A-2): 2–3 business days post-dispatch
    (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, Hyderabad)

  • Other Cities: 4–5 business days

  • Ground Shipping: 5–7 business days post-dispatch

  • Remote Locations (including North-East India): Up to 7 business days or more, depending on accessibility

7-Day Return Policy

TNP Online offers a 7-day return window from the date of delivery, subject to the following conditions:

  • Product must be unused, unopened, and in original packaging

  • All tags, seals, and boxes must be intact

Damaged or Incorrect Products

If you receive a damaged, incorrect, or incomplete product, please contact us within 7 days of delivery with:

  • Images of the outer packaging and product received

📧 business@tnponline.in
📞 Customer Support Number +91 8287828184

Upon verification, we will arrange a reverse pickup and provide either a replacement or refund, subject to product availability.

Nutrition Products – Special Conditions

  • Products must be returned in sealed and original condition

  • Opened or used products are not eligible for return

  • Returns are not accepted for issues such as taste preference, flavor differences, rashes, stomach upset, or similar personal reactions

  • Customers are advised to consult a medical professional before consuming any nutrition product

Promotional offers may carry special return conditions that override the standard 7-day return policy.

Return Pickup & Courier Refund

Wherever possible, TNP Online will arrange product pickup.
If pickup is not feasible, you may return the product via Speed Post and share tracking details. Courier charges will be reimbursed as per policy.

Refund Process

To confirm cancellation or return, you must select a refund mode.

Refund Options

  1. Back to Source

    • Refund is credited to the original payment method

    • Timeline: 7–10 business days

  2. Bank Transfer (COD Orders)

    • Refund via NEFT to the customer’s bank account

    • Bank details will be requested after return approval

Once a cancellation or return is approved, TNP Online will initiate the refund as per your selected method.